As a parent/guardian you are responsible for your child/children at all times. This means you must ensure that your child understands the rules of play and that they can manage the equipment safely.

For child protection reasons, we operate CCTV within The Secret Garden.

Only children aged 9 years and under are permitted to play.

Our play areas have been classified safe to be used by children within specific age ranges.

These age ranges are:

• Baby Area - up to 24 months

• Toddler Area – up to 4 years

• Main Play Frame – 9 years and under.
   

The management and staff team at The Secret Garden will enforce these age limits for insurance purposes and for the Health and Safety of all visitors to The Secret Garden.

The Secret Garden regulates the number of customers on the premises at any one time and reserves the right to limit play to 2 hours at busy periods, to ensure the enjoyment and safety of all customers. Customers will be notified of any time limit to their play session upon check in at The Secret Garden.

We recommend that arms and legs are covered at all times to prevent friction burns. Clothing should be tucked in and any jewelry, pin badges  or clothing with cords should be removed.

Climbing the netting, entry/exit gates and the furniture is not allowed.

Fighting, bullying or any behavior deemed destructive or in any way inappropriate will not be tolerated. Bullies may be asked to leave.

We ask that you report all accidents to a member of staff, to ensure that we can provide any necessary assistance and minimise the potential of re-occurrence. These will be logged and are an important part of ongoing safety audits.

Do not climb the slides or play in front on the slide exits.

Smoking (including e-cigarettes) or the use of fire within the building or on the premises of The Secret Garden is forbidden with the exception of birthday candles at pre-booked parties, in the treehouse.

For hygiene reasons, socks must be worn at all times by anyone using the play equipment.

Shoes must be removed before entering the play frame.

Only food and drink purchased from The Secret Garden café may be consumed on the premises. Baby food and food for very specific dietary requirements are exempt. Food, drink or chewing gum must not be taken into the play frame.

Customers must adhere to any verbal instructions given by staff along with the signage that appears throughout the play centre – we want you to be safe and enjoy your visit.